Online Shop Purchases

Shipping

Due to the delicate nature of shipping art, shipping fees will be charged separately from your purchase.

Your purchase will be packaged and shipping fees will be calculated. The shipping cost will then be charged to you via an emailed invoice from Square. If you have trouble with the email, you may call us to pay the shipping costs over the phone.

  • Packages will be typically shipped within 2-3 business days of placing your order. If you purchase an item between 5:00 PM Friday and 9:00 AM Monday it will be shipped within 2-3 business days of that Monday. (Example: Purchase made on 7/1/22 will be shipped by 7/6/22.)

  • We will provide you with tracking information for your purchase.

  • We ship with USPS, FedEx and UPS depending on the size / the particular needs of the purchase.

Shipping Damage

311 Gallery takes all of the steps necessary to ensure that your artwork reaches you safely, however, we are not responsible for damage that occurs once it is out of our hands. Insurance claims can be submitted via the appropriate shipping carrier for items damaged in transit. To assist with your claim, be sure to take pictures of the damage to the artwork and the packaging; keep it until your claim is finished and you have been reimbursed.

Payment Plans / Invoiced Purchases

311 Gallery offers 0% interest payment plans for artwork over $300. When you agree to purchase via invoice you agree that:

- I have read, understand and accept the payment plan as laid out in the Invoice.
- I understand that I can pickup the painting from 311 Gallery when the balance has been paid or arrange for shipping. Shipping costs not calculated during the initial purchase will be invoiced separately.
- I understand that failure to remit the total payment will result in forfeiture of the item and any payments that i've made.

Returns

  • Due to the consignment nature of artwork sales, we do not accept returns.

  • If you are local and wish to see if a piece will work within your space, please contact us prior to purchasing to learn more about our Art on Approval process.